The Web Showroom

Terms & Conditions

Please read through our Terms and Conditions, we ask that you do not use our website or service until you have familiarised yourself with them. If you are using or have used our service it is understood that you have agreed to the terms set forth on this page. When we say "We" "The Web Showroom" "Web Showroom" "TWS", "US" and "our service" we are referring to The Web Showroom Pty Ltd and its respective products and services. References to "you" "your" "customer" "client" and the like, refer to you, and your agents. These Terms and Conditions can change at any time. It is important that you check back here regularly. Your continued use of this website implies acceptance of any subsequent revisions.

The Web Showroom's liability is limited to the amount paid by the customer to The Web Showroom for work undertaken.

Package Terms

Payment

Payment for our website packages is made over three stages:

  • Stage One: Prior to commencing work we must receive a 50% deposit for your website package.
  • Stage Two: Upon delivery of your home page website design we will take a further 25% payment via your nominated payment method.
  • Stage Three: Within 5-10 business days of receiving design approval for your website proposal we will supply you with your website on a temporary domain name, along with login details to Mission Control (provided we have received payment for Stage Two). We will have entered the content that you supplied to us. If we have not received content for your website at the time of design approval, we will load dummy content onto your website. Five business days after we have sent you your website on its temporary domain we will charge you the Stage Three website payment of 25%, this is the final website payment for your package. If you haven't supplied your website content to us by the time of design approval, we will enter your content when it is supplied to us at a later date. The final 25% payment will not, under any circumstances, be delayed for failure by you to supply us with content. The payment may be only be delayed, if upon supplying you with your website on its temporary domain, there are material defects in what we supplied to you from what we have promised to you in our initial proposal, wireframes and/or design concepts. Once these material defects have been rectified, we will automatically process your Stage Three payment. Any material defect must be communicated to us, in writing, in the 5 business days between us delivering you your website and us taking the Stage Three payment. 

Refund Policy

Refund Policy on Website Packages paid in total before commencement

Prior to work commencing:

You will be eligible for a complete refund of your package value if no work has commenced on your project from when we receive payment of your deposit, to when we receive notice in writing that you are cancelling your website project and request a refund.

Once work has commenced:

Once we have commenced work on your project a partial refund may be available to you. Any request for a refund, or partial refund, must be made in writing. Your refund will be calculated by deducting costs associated with work undertaken by The Web Showroom (charged at our current hourly rate) and/or expenses incurred by The Web Showroom relating to your project up to the date of cancellation. We will provide you with a ledger of work completed, and/or expenses incurred, to justify the refund (if applicable) you will be paid.

Work undertaken on your project may include, but is not limited to; contact between yourself and an Account Manager and/or website designer from The Web Showroom, the commencement of wireframes/prototypes by The Web Showroom for your project, the development of a design concept(s) by The Web Showroom for your project, the sourcing of imagery for your project, time spent on strategy for your website, internal discussions by our staff relating to your project, the allocation of future staffing resources in response to your project sign-off and any time spent building and/or coding your website. Expenses incurred may include the purchase of stock imagery, the purchase of third party technology products and/or services for your project as well as other, reasonably incurred expenses in building your website.

Refund Policy on Website Packages with a staged payment structure

Prior to work commencing:

You will be eligible for a complete refund of your 50% deposit if no work has commenced on your project from when we receive payment of your deposit, to when we receive notice in writing that you are cancelling your project and request a refund.

Once work has commenced:

Once we have commenced work on your project no refund is available on the 50% deposit paid for your project. Work may include, but is not limited to; contact between yourself and an Account Manager and/or website designer from The Web Showroom, the commencement of wireframes/prototypes by The Web Showroom for your project, the commencement of design concepts by The Web Showroom for your project and other work undertaken by The Web Showroom in relation to your project.

Once design has been delivered:

As per the payment structure agreed when commencing your project we take a Stage Two 25% payment of your website package upon delivery of a website design. Once this has been delivered and payment taken, no refund is available for the payments made to date. If you choose to discontinue your website build, you must notify us in writing at this stage. Should you cancel your website build at this stage you will have ownership of the wireframe concept we have supplied to you, as well as the website design concept(s) (excluding stock images and other materials not owned by either party) that we have supplied.

Following site delivery:

Following design approval we will supply you with your website on a temporary domain name, along with login details to Mission Control (provided we have received payment for Stage Two). At this stage, your website will contain the content you have supplied to us up to the point of design approval, should we not have received content from you, dummy content will be entered onto your website. A Stage Three, and final website charge of 25% is taken 5 business days after we have sent the details of the temporary domain name. If you elect to withdraw from your website project at this point, no refund will be made available to you. The Stage 3 payment can only be delayed if there are material defects in the site we provide to you, to what we have promised during the proposal, wireframe and/or website design stages. Should such a defect occur, we have the right to take the Stage Three payments once the defect has been rectified.

Monthly Fee

Commencement

We will commence charging your monthly fee upon website approval, or 28 business days from when your website is delivered to you for the first time on a temporary domain. Although your website may not be live at this time, your account still costs us for things such as support, domain name, email hosting, bandwidth, server disk space and system upgrades.

Monthly fee billing procedure

You will be billed once a month when using our service. We bill on the first of the month for that month's monthly subscription fee. You will be billed retrospectively for any additional services that you use during a given month. Your first month will be billed on a pro-rata basis dependent on the number of days left in the month.

You can opt to pay 6 or 12 months in advance on receipt of a Tax Invoice. Please contact our accounts team for further information.

Your monthly fee is as per your website proposal until you are notified of any price increase. We will give at least one month's notice of any price increase via email.

Data transfer and disk space

Your monthly fee includes a minimum of:
100MB disk space
10GB mthly data transfer

Additional space and bandwidth can be negotiated at the time of purchase and will be reflected in your proposal.

Additional space not negotiated = $0.50c

Additional bandwidth not negotiated is charged at 5GB $50, 10GB $75, 15GB $100, 20GB $125, Over 20GB = $5 per GB.

Additional charges will be billed at the end of each calendar month.

Payment in advance

You are billed for the month in advance. If you cancel your service, you will not be billed again. However, you will not be eligible for a refund or partial refund for the previous payment, regardless of how much of the current month you have used.

Payment is only accepted by a direct debit from a nominated bank account or from a credit card kept on file. We do not accept cheques, direct deposits or cash.

Non-payment of monthly fee

If the monthly payment for your website becomes overdue by more than 30 days we will put your account on hold until all outstanding fees are collected. This will include any email addresses we provide. We will charge a reinstatement fee of one month's fees ex GST in additional to all outstanding fees.

If the monthly payment for your website becomes overdue by more than 90 days we will send your account to a debt collection agency. You will then be liable for any fees incurred in the recouping of the fees charged by the agency.

Cancellation of account and refund policy for monthly fee

If you are not happy with your website or wish to put your site on hold for longer than one month then you can cancel your service immediately. From the time you receive your cancellation confirmation you will no longer be billed by The Web Showroom. No retrospective cancellation is possible. You are billed monthly, for the month in advance for your monthly subscription. No refunds or partial refunds are available for unused portions of the month. Requests to cancel an account must be in written format. Once we receive your request we will reply with a written confirmation of cancellation.

We will store a copy of your website for 6 months from the date of cancellation, after which we will delete all files related to your website. If you would like us to store a copy of your website beyond 6 months we charge a small storage fee of $10 ex gst per month.

We will charge a re-activation fee if you choose to come back to us in the future.

Email Hosting

We provide a business email service,  Features include: 

Accounts at your domain (john@yourdomain.com.au, sandy@yourdomain.com.au etc)
Spam filtering and virus protection
Webmail
Compatible with Outlook®, Thunderbird®, Entourage®, Opera®, Apple iPhone®, Apple iPad®, Blackberry®, Android® and any other POP/IMAP client.
Unlimited aliases (e.g. support@, sales@)
25GB of storage per mailbox
50MB attachment limit

We charge a minimum of $10 per month to support email accounts on your domain name. This includes 5 email accounts. We then charge $2 for each additional mail box you require (after your included 5).

Payments via American Express

All payments made via American Express (Amex) credit cards incur a 3% surcharge.

The images on your websites

If we use stock imagery on your website you do not own these images, ownership is retained by the image rights owner. Such images can therefore not be used or re-used for any other purpose and can only be used as they were placed onto your website by us. Any editing of the dimensions in which they appear may contravene their usage rights. Do not copy the images and use them in other promotional materials. If you are looking to own the images on your website or use them for another purpose then please contact us and we will endeavor to put you in contact with the image rights owner. This of course, does not apply to images that you own and provide to us for use on your website.

Our intellectual property

The system that runs your website remains the property of The Web Showroom at all times. The coding, programming and intellectual property that creates your website is owned by The Web Showroom. In purchasing a website package with us you own the style, design and graphic design of the website. You also own all of the content that you place onto your website. The content, style and design on your website will be made available to you if you elect to leave The Web Showroom.

Website content

Websites from The Web Showroom can not be used to disseminate, communicate, store or transmit:

  • content sexually-explicit in nature;
  • information that contains virus', worms or malicious elements;
  • Copyright infringing data;
  • trade secret protected data;
  • data that infringes on any intellectual property, publicity rights or privacy rights;
  • is defamatory, harassing or threatening;
  • relates to illegal business operations or schemes;
  • contains deliberately misleading, incomplete or deceptive content; or
  • is deemed inappropriate by The Web Showroom

Links

As part of your website build and ongoing hosting The Web Showroom has the right to include back-links from your website to The Web Showroom. This is an important marketing avenue for us and is factored into your website cost. If you do not want the back-link on your website we may be able to negotiate a fee for the removal of the links.

Promotional material

The Web Showroom reserves the right to use client websites, web designs, layouts, prototypes, wireframes and collateral in advertising and / or marketing initiatives. This may include portfolio examples on our website, case studies and other promotional initiatives.

Support

The Web Showroom provides a telephone helpdesk, an email support service on support@thewebshowroom.com.au and a Live Chat service 7 days 9am - 7pm (EST)

Included in your monthly fee:

  • Help using Mission Control (understanding what you can do and where you do it)
  • Help using web mail (and one time support for email setup)
  • Help configuring and transferring Domain Names
  • Billing enquiries
  • Bug reports and fixes of our mission control functionality

The following attracts an hourly support fee of between $100-$175 ex GST in 30 minute increments

  • Support from staff other than our helpdesk staff (e.g. Management or Designer)
  • Face to face support
  • Content changes
  • Design changes
  • HTML/CSS/Coding training, support or troubleshooting
  • All application training and support (i.e. Photoshop, flash etc)
  • All customer computer hardware issues that we can help with, this is outside of our expertise so is not a guaranteed service
  • Time spent investigating a reported issue for which TWS is not responsible

Payment of all support tasks or additional work outside of your original package fee will be payable as soon as the task is completed. We will not notify you of the payment, we will charge you using your payment method on file.

All quotes are valid for 14 days.

Non Payment of task fees

If task fees become overdue by more than 30 days we will put your website account on hold until all outstanding fees are collected. This will include any email addresses we provide.

If task fees become overdue by more than 90 days we will send your account to a debt collection agency. You will then be liable for any fees incurred in the recouping of the fees charged by the agency.

Response time

  • All support issues requiring less than 2 hours work will be fixed within 24 hours of the support ticket being logged. If faster support is required then this will attract a surcharge of $125 ex GST
  • Support issues requiring more than 2 hours work will be given a fixed timeframe and will attract a surcharge of $125 ex GST if needed much faster than suggested

Site launch

  • We make every effort to launch your site onto your domain name on the date you request when approving your website but we do not offer a guarantee. If we are not able to launch on the day requested we will inform you prior to the date and arrange an alternative launch date.
  • Due to the reduction in staffing levels around Christmas and New Year we do not deliver or launch sites in the Christmas/New Year period.

Your privacy

Your privacy is important to us. We dislike SPAM as well. We will never sell, lease or distribute your contact details to any 3rd party. We will only reveal data pertaining to your account if compelled to do so by law.

Fair use policy

We employ a fair use policy to our websites. If we believe, for any reason, that you are not behaving in a manner expected of a The Web Showroom customer then we reserve the right to terminate your account - effective immediately.

Our website

You may display our website on an internet access device, and occasionally, and only in circumstances that constitute "fair use" under applicable copyright law, print copies of insubstantial portions of our website. You may not modify our website, or any portion of it, except with the express written consent of The Web Showroom.

Accessibility

We make efforts to ensure that our website, Mission Control and all of our services are online 24x7 every day of the year. However, this will not always be the case. There are times when our website will be down, sometimes for things that we can't control and others that we can. When our service is offline we will do our best to get it online as soon as possible. We will not be held responsible for damage, events or losses directly or indirectly related to our website being offline. If you have specific hosting needs, or expect a large volume of users to visit your website in a short space of time, e.g. viral marketing campaigns, mass media exposure etc then please contact us well in advance. 

Service Level Agreement

We endeavor to provide at least 99.9% up time on all of our hosting. For more information on our Service Level Agreement, click here.

Hosting

Your website must be hosted on our servers for the duration of your contact with us. Given the nature of our Content Management System (CMS) / Mission Control area we cannot build or support your website unless it is hosted by us.

Liability

We will not be held liable for any action or inaction relating to our service. We offer a quality service at highly competitive rates. We believe that our system is highly secure from the actions of hackers, viruses and other problems on the internet but can make no guarantees. It is up to you to back-up and ensure the integrity of your data offline. If your website is offline then please contact us and we will try to fix the problem as soon as possible. We will not be liable for loss of sales, leads or reputation from using our service.

Disclaimer of warranties

The Web Showroom does not give any warranty in respect of our services other than as is implied by law.

Severability

If a clause or part of a clause is read in a way that makes it illegal, unenforceable or invalid, but can also be read in a way that makes it legal, enforceable and valid, it must be read in the latter way. If any clause or part of a clause is illegal, unenforceable or invalid, that clause or part thereof is to be treated as removed from this document, but the rest of this document is not affected.

Dispute resolution

The parties will, in good faith, attempt to resolve any dispute, claim or controversy arising out of or relating to this Agreement by negotiation. Either party may initiate negotiations by providing written notice in letter-form to the other party, setting forth the subject of the dispute and the relief requested. The recipient of such notice will respond in writing within five days with a statement of its position on, and recommended solution to, the dispute. If the dispute is not resolved by this exchange of correspondence, then representatives of each party with full settlement authority will meet at a mutually agreeable time and place within ten days of the date of the initial notice in order to exchange relevant information and perspectives, and attempt to resolve the dispute. If the dispute is not resolved by these negotiations, the matter shall be submitted to mediation in accordance with, and subject to, The Institute of Arbitrators & Mediators Australia Mediation and Conciliation Rules.

If the dispute or difference is not settled within 30 days of the submission to mediation and provided such period is not extended by consent of the parties, it shall be and is hereby submitted to arbitration in accordance with, and subject to, The Institute of Arbitrators & Mediators Australia Rules for the Conduct of Commercial Arbitration.

Notwithstanding the existence of a dispute or difference each party shall continue to perform the Agreement.

This clause shall survive termination of this Agreement.

Jurisdiction

This website is governed by the laws of the state of New South Wales, Australia. Any dispute arising from the use of this website will be settled in this jurisdiction.

 
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The Web Showroom™ 

Head Office:   
1/137 Devonshire Street
Surry Hills, Sydney NSW 2010

ABN 25 123 195 639

 

Our Head Office is located in
Sydney, but we serve companies
all across Australia.

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